Shipping

Shipping cost depends on the overall weight of your purchase and your shipping address. The price will automatically calculated in your shopping cart prior to purchase.

Within Australia:
All goods will be shipped via Australia Post Express Parcel Post. To keep shipping costs to a minimum, Sylvia P will only send in a maximum of 3kg Express bags. For example, if an order totals 4kg it will be sent in 2 x 3kg Express Bags rather than one box. This also includes orders for fabrics over 4 meters in length. This substantially reduces the shipping cost for the customer. This enables us to track the delivery of the items to your nominated shipping address. 

Outside Australia:
All goods will be shipped via Australia Post Express Courier International (ECI). This enables us to track the delivery of the items to your nominated shipping address.

Delivery Time

Within Australia:
All in-stock items will be dispatched immediate and delivery time can take up to 5 working days. Generally, all items in the on-line store are in stock. You will be notified if items that you order are currently out of stock or are for whatever reason not available. In this instance we will contact you directly either by phone or email using your account information held in your account. Please ensure that, at the time of you order these details are correct as we will not be held responsible for your account details being incorrect.

All non-stock items will need to manufacture and therefore delivery time can take up to 4 weeks. This includes any orders from the Competition Catalogue or Custom Made orders.

Post Office Box Delivery: You can nominate a Post Office boz as you shipping address. However, we reserve the right to regard goods delivered to a PO Boz as being delivered. We will take no responsibility for goods that are not collected from a post box. To make sure that orders being sent to PO boxes and rural addresses get to their proper destination, please include a physical treet address, highway number and street number with your order.

Outside Australia:
All in-stock will be dispatched immediate and delivery time can take up to 14 working days to be delivered. Generally, all items in the on-line store are in stock. You will be notified if items that you order are currently out of stock or are for whatever reason not available. In this instance we will contact you directly either email using your account information held in your account. Please ensure that, at the time of you order these details are correct as we will not be held responsible for your account details being incorrect.

All non-stock items will need to manufacture and therefore delivery time can take up to 5 weeks. This may include any orders from the Competition Catalogue or Custom Made orders.

We accept no responsibility for parcels lost or damaged within the postal system. If you have not received your parcel 4 days after you have received your confirmation delivery email, please notify us immediately so we can pass on your parcels consignment number.

Returns and Exchange

In-stock items:
All in-stock garments may be returned for a size exchange based on the following terms:

  - Notifying Sylvia P Sportswear within 7 days of receiving shipment.
  - Garments have not been worn, label is still attached and the garment is not marked.
  - Garments have not been washed.
  - A return parcel pack is included when returning the goods so we can send replacement.

We will not refund your money.

Non-stock items:
All non-stock items made to your specifications cannot be returned or exchanged. In the case of a manufacturing defect, notify us within 1 weeks of receiving shipment and we will determine the course of action that needs to take place.