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FAQs

Orders

How do I make an order?

For ordering information, please click here. If you are having any difficulties, firstly check that you've filled all the details our correctly including your name, address and payment info. If it is still not working, email or call us and we'll see if we can track down the problem.

How do I change/cancel my order?

Simply email info@sylviap.com.au with your order number and the changes you need to make. We cannot accommodate changes or cancellations if 1) the change is for In-Stock garments that have been packaged ready for shipping 2) the change is for a custom made order (personalised, catalogue, team wear or club corner orders) where manufacturing of the garment as already begun.

How do I return an order?

For further information, refer to our returns policy.

How long will shipping take and will it be tracked?

For further information, refer to our shipping information.

Products

What is my size?

Please use our Measuring Guide to find out how to measure your athlete and also the sizing charts.

How do I wash my garment?

For further information, refer to our product care instructions.

Payment

How did I pay?

Our online store accepts Visa, MasterCard, Paypal and Sylvia P Vouchers only. We can't accept any other forms of payment, sorry! We do not layby. For Club or Custom made orders placed with Sylvia P, we accept Visa, MasterCard and Direct transfer. For purchase at our Store, we have EFTPOS facilities and accept Visa, MasterCard and cash.

How to I use my Gift Voucher?

Gift vouchers can be redeemed through our online store and at our store. Simply use the Redemption Code from the gift card during the checkout process.

Will there be customs fees for international orders?

This may be possible, since it varies for every country it’s best if you get in touch with your local customs office to find out before you purchase.

Manufacturing

Where are your products made?

We manufacture all of our garments in Brisbane, Australia. For more information about our manufacturing process, click here.

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Online Security

We accept the following:

Visa, Mastercard, Paypal


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